BUSINESS TERMS & CONDITIONS
1. BUSINESS TERMS & CONDITIONS
1.1 All escape games THE CHAMBER in Ostrava are being operated by the company PERDEO s.r.o., residing at Ohradní 1443/24b, Praha 4 – Michle at Petrské náměstí 1, Staré Město, 110 00 Praha 1, Czech Republic, Reg. No.: 24213713, registered by the Municipal court in Prague, Insert C 189255 (hereinafter the „Company“) and all related contractual relations are being governed by the General Business Terms and Conditions (the „Terms and Conditions“) and the applicable laws of the Czech Republic. Any eventual disputes shall be settled by the relevant courts of the Czech Republic.
1.2 The Company hereby reserve its right to update/amend the actual version of the Terms and Conditions by disclosing of the actual Terms and Conditions on the website of the Company www.thechamber.cz.
2.1 The essential condition of the admission to the escape game operated by the Company is the observation of all safety and operation rules by any and all participants who enters into the contractual relationship with the Company on the basis of a respective contract concluded with the Company ( “the participant“). The participant hereby agrees that if he/she will not obey and follows safety and operation rules and instructions given to him/her by the escape room operators when admitted to any of the escape game, such participant may be excluded from the game with no refund claim.
2.2 Prior admission to escape game, each participant shall sign the declaration confirming that he/she has been informed of such safety and operation rules and undertakes to observe them (the „disclaimer letter“). Without signing of such declaration, such participant shall not be allowed to participate in the escape game (with no refund claim against the Company).
2.3 Each participant participates in the game at his/her own risk and responsibility.
2.4 The escape games operated by the Company include suspenseful and thrill oriented situations. This is all a part of the narrative and the audience will not be in actual danger at any time. The audience experience is monitored by trained staff, via audio and video surveillance.
2.5 We kindly ask cardiacs or otherwise disabled persons to consider their participation in the game. They participate in the game at their own risk and responsibility.
2.6 Anyone that is being disruptive or acting in any way that compromises the experience of other participants will be asked to leave with no refund claim. Also, anyone that intentionally damages the set and/or props will be asked to leave with no refund claim. The Company assumes regular wear and tear.
2.7 Anyone visibly intoxicated or under the influence of drugs/alcohol or other similar substances will not be admitted. Furthermore, the Company reserves the right to deny an admission to anyone who might not be eligible to participate in the escape game due to health/safety/operational reasons (decided upon the sole discretion of the Company´s operators and/or management).
2.8 Participants are not allowed to enter into the premises of the Company with any dangerous weapons such knives, guns or any other items/devices that can endanger any other participants during the escape game. No smoking allowed in any of the premises operated by the Company. The participant may be requested to present the content of his/her belongings in order to check whether there is no any dangerous items that could possibly endanger the safety and health of the Company´s employees and/or other participants of the escape game.
2.9 Each participant is requested to leave his/her own personal belongings in the safety boxes situated at the reception of the Company. The Company does not assume any liability for the personal belongings and items left anywhere at the premises but not in the safety boxes.
3. SALES, TICKET & ATTENDANCE POLICY
3.1 All sales are final. Ticket prices vary based upon selected day time of the reservation, selected game as well as the number of players in the respective game. The specific final price of the respective game is displayed either in the reservation system on the website of the Company or in any of Company´s game centres.
Should the participant reserve the respective game in the selected time slot/selected game centre/with the selected number of players and subsequently based on the decision of the participant there will be a change of the selected time slot for the game/selected game/number of players and as the consequence of such change made by the participant the final price for the respective game shall be lower than the price actually paid earlier by the participant, the positive balance in prices shall remain to the Company and such positive balance shall not be returned to the participant.
Should the participant reserve the respective game in the selected time slot/selected game centre/with the selected number of players and subsequently based on the decision of the participant there will be a change of the selected time slot for the game/selected game/number of players and as the consequence of such change made by the participant the final price for the respective game shall be higher than the price actually paid earlier by the participant, the participant is obliged to pay the negative balance in prices to the Company.
The ticket prices shall be paid either in cash or by the credit/debit cards prior entering the commencement of the performance in the game premises.
3.2 At the time of making the reservation to the escape game the participant is required to: (i) either pay the reservation fee in the amount of 500 CZK (the amount of the reservation fee paid shall decrease the ticket price); or (ii) pay the whole ticket price.
3.3 Should the participant cancel his/her reservation in the game more than 24 hours prior to the scheduled reservation of the escape game, the Company shall refund the whole respective amount paid by the participant. Should the participant cancel his/her reservation of the escape game less than 24 hours prior to the scheduled reservation of the escape game, the Company shall be authorised to withhold the amount of 500 CZK as the cancellation fee from the amount paid by the respective participant.
3.4 Weekly schedules may vary and unsold shows may be cancelled at the discretion of the management of the Company.
3.5 Groups´ tickets and special teambuilding packages are available upon request and group and/or teambuilding rates vary. For further information about the groups tickets and teambuilding packages, please contact the Company either on the email: email@example.com; or via phone: +420 602 430 749.
3.6 The participant is requested to meet at the location and the time that shall be sent by the Company in the confirmation letter/email/SMS. Please note that the location of the individual escape games may differ.
3.7 Any late admission (more than 5 minutes after the scheduled appointment) is not allowed. In case the participant shall arrive later than 15minutes from his/her scheduled appointment, the time prescribed for the duration of the respective game shall start running irrespective of the participant´s absence with no refund claim. If participants are late, they may be admitted to the game with a subsequent group based upon availability and at the discretion of the operators/management of the Company.
3.8 The game is not recommended to the children under the age of 10 years. Participants under the age of 15 will only be admitted with a parent or legal guardian.
3.9 The Company reserves the right to cancel any reservation with the full refund of the price ticket paid by the participant.
4. PHOTO, VIDEO & DISCLOSURE POLICY
4.1 Any photography and video recording during the game or in the premises of the Company is strictly forbidden. Violation of this rule is subject of a 5000 CZK fine and will result in immediate termination of the game with no refund claim. The operators will gladly take pictures of the participants after the game.
4.2 Though this is totally unenforceable, the participants are not allowed to tell/spread to people any of the details/rumours of the experience. We don’t want to ruin it for anyone who might come at some point.
5. GIFT CERTIFICATES
5.1 The gift certificates (vouchers) THE CHAMBER issued by the Company are considered to be gift certificates as set out in provision § 1939 of the Act No. 89/2012 Coll., the New Civil Code, as amended (hereinafter referred as the „NCC“). By presenting of the gift certificate by the holder to any of THE CHAMBER centres situated in Prague/Liberec/Ostrava, the holder of the gift certificate is authorised to attend one escape game according to his/her choice with up to six selected persons (gift certificate holder included).
5.2 Unless stated otherwise in the gift certificate, the expiration date of the gift certificate THE CHAMBER is the first anniversary of the date of issue of the respective gift certificate.
5.3 The prices of the gift certificates issued by the individual THE CHAMBER centres may differ in time. Therefore, should the price of the purchase gift certificate exceeds the price of the selected escape game, the potential difference shall not be returned to the gift certificate holder. On the other hand, should the price of selected escape game exceeds the price of the gift certificate, the gift certificate holder shall not be asked to settle the difference.
5.4 Based on the fact that the Company distributes the gift certificates also by means of third party distributors (e.g. Firma na zážitky s.r.o.), the scope of services to be provided by the Company based on the presentation of such gift certificate distributed by the third parties may difer from the scope of services and guarranteed by the Company on the basis of this Terms & Conditions. Should there be any diference in the scope and terms & conditions of the gift certificate, the terms & conditions set out on the gift certificate distributed by the third parties shall prevail.
5.5 The gift certificate cannot be combined with any other discounts or special actions announced by the Company or individually offered by the respective THE CHAMBER branches.
6. LIABILITY LIMITATIONS
6.1 All materials and services available on the website of the Company shall be provided as is without any warranties of completeness or timely nature as well as without other express or implied guarantees. The access to the website of the Company as well as the use of its services and materials shall be carried out only at the participant´s risk.
6.2 When providing its services, the Company shall use its best efforts to satisfy the expectations and wishes of its clients. However, the Company may not be liable for the delay or failure to provide its services and perform its contractual obligations due to occurrence of an event of “force majeure” that the Company could not reasonably have foreseen and/or could not reasonably have been able to prevent, including, without limitation, floods, fire, natural disasters, strikes, war conflicts, terrorist attacks, uprisings, air crashes, etc.
6.3 The Company shall not be liable for any errors, misprints, or inaccuracies that may be detected in the materials contained on the website. The Company shall not be liable for any delays or failures in the course of operations of its website caused by force majeure circumstances, as well as for any failures of telecommunication, computer, electrical, or other adjacent systems.
6.4 The website of the Company contains a number of links to resources located on third party sites. These links shall be used for the convenience of its users only and shall not indicate the agreement of the Company with the content of such third party sites. Moreover, the Company shall not be liable for the availability and content of such sites. This provision applies to all links available on the website, as well as to the materials available through banners and links on the website.
6.6 The Company shall not be liable for any damage, losses, or costs (actual or possible) that may occur in relation with the use of its website, or impossibility to use it.
6.7 The Company shall not be liable for the actions of bank transfer systems, banks, payment systems, as well as delays connected with their work.
6.8 In any circumstances the liability of the Company to the respective participant shall be limited to the amount or remuneration paid by the participant to the Company in connection with the use of its services.
7. ADMINISTRATION OF PERSONAL DATA
7.1 The personal information and data about the clients/participants of the Company as recorded during the reservation process are being administered and deposited strictly in accordance with the applicable laws of the Czech Republic, namely Act No.101/2000 Coll., as amended (“the Act”). All such personal information acquired from the participants shall be used solely for the purposes of the Company and shall not be, under any circumstances handed over to any third party. Without the explicit consent of the participants provided thereto, the Company uses the personal information only and to the extent possible under the Act, namely § 5 section 2 letter b) and § 5 section 6 of the Act.
 THE CHAMBER – version as of 29th December 2016.